Returns & Exchanges

At Lu Lu's Gift Company, we want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Package Your Item

  Securely pack the item in its original packaging, ensuring all tags and protective materials are intact to qualify for a refund.

• 3.
  Ship the Package

  Affix the provided shipping label or use a trackable carrier of your choice to send the gift back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund or ship your exchange within 5 to 7 business days.